Terms & Conditions

Booking.

Bank Holidays may incur additional fees which you will be advised of at the time of booking.
A consultation is required, prior to reservations, FOR ALL NEW CLIENTS.
All bookings must be made at least 24 hours before arrival date.
For first time clients, a non-refundable deposit of 20% will need to be paid to confirm booking.

In the event of cancellations that are notified to us 14 days prior to the start of the booking period, all fees less the non-refundable deposit will be refunded, or held over for subsequent bookings.
Any bookings that are cancelled between 14 days and 48 hours before the start date of the booking will require 50% payment for services.
All bookings cancelled within 48 hours will be payable in full.
If the pet service provider, cannot provide the service agreed, we will do our best to arrange an alternative, unless in extreme circumstances, where we will endeavour to give 24 hours’ notice.

The pet service provider will not accept aggressive animals.
The client agrees to be responsible for all costs (including but not limited to medical care, legal fees, etc) if the client’s pet(s) should bite another animal.
Client agrees that on booking services for their dog(s) that they have represented that the dog(s) to have not shown aggression or caused harm, or threatening behaviour to any individual and/or any pet(s), and the client agrees to contact the provider as soon as possible if any of these behavioural changes presents itself or if it has the potential to cause harm to any individual or pet(s).
We will not walk unruly or untrained dogs.
If the client’s dog(s) whilst being walked shows aggressive tendencies towards the pet service provider or their family, or should its behaviour become unacceptable or a nuisance beyond reasonable acceptance, the client agrees that the service is terminated with immediate effect and the pet is to be returned to the location where it was collected.

In the event that additional items need to be purchased in the absence of the client – i.e. pet food, or other necessary items that contribute to the health and wellbeing of your pet, the pet service provider will purchase these, retain a receipt and the pet owner is responsible for reimbursement of these items on their return.

Please inform us of any changes regarding your contact numbers, your pet’s care needs, your emergency contact details and other pertinent information.

All of your information will be kept private and confidential.
Your pet service provider highly respects our clients’ entrusting us with the care of their home and pets.
All of our records will be stored in compliance with the Data Protection Act 1998.

All reasonable care is taken to ensure the integrity and suitability of the care provided.
The pet service provider has valid public liability insurance, for the peace of mind of its clients.
It is the client’s responsibility to ensure that it’s pets are adequately insured throughout the duration of the assignment.

You will entrust the pet service provider to use best judgment in caring for your pet(s) and home at the time of inclement weather. The pet service provider will try to carry out your instructions to the best of their ability. However, in cases of extreme weather, we will contact you with alternative arrangements

The pet service provider will follow instructions to administer medications as directed but cannot be held responsible for complications that arise as a result.
Under no circumstances will the pet service provider service any pet that has any form of active contagious illness.
We require a copy of a valid vaccination certificate.
If the pet service provider is bitten or exposed to any disease or ailment received from the clients pet(s) which has not been properly or currently vaccinated, the client will be responsible for all costs and damages that may be incurred as a result.

Terms & Conditions: List